Your decision in favour of our OPASCA solution marks an important step towards facilitating your daily work in patient care. Your OPASCA system, consisting of a careful configuration of software and hardware components, not only offers immediate benefits, but also requires regular, professional maintenance over the course of its service life.
We understand that the safety and efficiency of your processes are of paramount importance. That is why we focus on proactive measures to increase flawless operation while at the same time maintaining the authorised operating status in accordance with legal requirements. Our aim is to protect your investment, provide you with planning security and ensure that your OPASCA system is always in perfect working order.Discover on this page our wide range of day-to-day services designed to meet your needs and ensure that your OPASCA system is continuously operating at the highest level. Your satisfaction is our priority and we look forward to providing you with a first-class service.
Our qualified service team undergoes continuous training in line with the latest system developments in order to offer you the guaranteed services in accordance with the applicable technical and quality standards.
We guarantee response times for user support by telephone, remote maintenance and on-site assignments. Our service team is available for you from Monday to Friday from 7:30-18:00.
In the event of defective hardware or if we can no longer guarantee perfect functionality, we will replace the affected parts immediately.
Regular maintenance and automatic updates ensure that your system is always at the cutting edge of technology and actively benefits from new developments.
Our regular maintenance and updates not only ensure the latest technology, but also effectively prevent ageing and guarantee continuously high performance.
If your OPASCA system has interfaces to other manufacturers, we will be happy to update it in accordance with the interoperability standards and your individual requirements.
The above-mentioned promises are central components of our service agreements and serve to maintain the certification standards of your QM specifications (e.g. for ISO classes 6 to 9). We will be happy to discuss your personal requirements with you and work out a suitable agreement together, focussing on your satisfaction and flawless operation.
Once a year, your OPASCA system is comprehensively checked by our service technicians. This includes inspecting and cleaning the hardware, updating the software to the latest version and renewing licences. The duration and execution of the maintenance are determined in consultation with you in order to minimise restrictions on patient operation.
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We are continuously working to improve your OPASCA experience. You can already look forward to the release of our planned customer portal. This platform will be released later this year and will provide a smart interface between the customer and OPASCA. Here are some of the highlights:
Ihre Meinung ist uns wichtig. Teilen Sie uns Ihre Erfahrungen mit, nennen Sie Verbesserungsvorschläge oder stellen Sie Fragen – gemeinsam gestalten wir einen erstklassiges Kundenerlebnis. Nutzen Sie gerne das Formular, um Kontakt aufzunehmen. Vielen Dank für Ihre wertvolle Unterstützung!
Informationen zur Verwendung und zum Widerspruch Ihrer personenbezogenen Daten finden Sie in unserer Datenschutzerklärung.
