Everyday services for long-term availability You have decided to use an OPASCA solution that makes your day-to-day work easier and offers you many advantages in terms of safety and efficiency of the processes. Your OPASCA system consists of a configuration of software and hardware components that require regular, professional maintenance over the course of their useful life.In order to protect your investment, to guarantee the security and smooth operation of your OPASCA system, we offer you various everyday services. A service agreement offers you the advantage of being able to rely on guaranteed response times within the agreed service times, regardless of the number of service cases. Due to the maintenance and software updates included, the system will never age from a performance perspective, but will automatically benefit from our further developments and will always be state-of-the-art. The same applies to the hardware: if it is defective or can no longer guarantee functionality, it will be replaced. Last but not least, the high operational stability of your OPASCA system is guaranteed by a holistic security and failure concept based on redundant and distributed self-monitoring functions. If the OPASCA system has interfaces to systems from other manufacturers, these will of course also be updated in accordance with the applicable interoperability standards and, if necessary, individual system requirements. Our employees who make this service possible are qualified to do so and are also trained in line with system developments in order to be able to offer you these guaranteed services in accordance with the technical and qualitative standards then in force in the future.
The following services are some of the essential components of our service agreements. We would be very happy to discuss your individual requirements with you and jointly put together an agreement that is right for you.
Everyday life oriented Services for long-term availability Once a year, your OPASCA system is put through its paces. Our qualified service technicians examine each hardware component, clean it if necessary and also ensure the correct network connection and settings. After a thorough evaluation of the service-relevant log files, the software is updated to the current General Availability version and the required licenses are renewed. Finally, a complete functional check and a comprehensive system test are performed. The duration of such a maintenance depends on the scope of your OPASCA system. We coordinate the execution together with you in order to keep the impact on patient operation as low as possible. *Within the scope of the agreed service times. Excluded are intentional damage, damage due to negligence, as well as vandalism or environmental damage.
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